Privacy & Compliance
Alpha Med Home Health Care
“Your Health Information. Your Privacy. Our Protection.”
At Alpha Med Home Health Care, we understand that your medical information is personal and sensitive. We are committed to protecting your privacy and ensuring your health information remains secure. As a licensed Medicare-certified home health agency, we strictly comply with:
Your trust is important to us — so we safeguard your information with the highest standards of confidentiality, security, and professionalism.
What Is Protected Health Information (PHI)?
Protected Health Information (PHI) includes any personal or medical data that can identify you. This includes:
We protect PHI in all formats: paper, electronic, and verbal.
How We Use Your Information
We only use or disclose your health information for reasons that are permitted by law and necessary for your care, including:
1. Treatment
To provide skilled nursing, therapy, and home health services — and coordinate care with your physician, hospitals, labs, or other providers.
2. Payment
To bill Medicare, Medi-Cal, private insurance, or other approved payers to process claims and obtain authorization for services.
3. Health Care Operations
For quality improvement, compliance auditing, staff training, internal reviews, and accreditation requirements.
When We Do NOT Use Your Information
We do not use or share your health data for:
Unless required by law, we do not disclose any PHI without your written consent.
How We Protect Your Information
We use administrative, physical, and technological safeguards, including:
Patient Rights Under HIPAA
As a patient of Alpha Med, you have the right to:
To make a request, contact our Privacy Officer at:
Required Disclosures by Law
In certain limited circumstances, we may be legally required to release information, such as:
We limit such disclosures to the minimum necessary under law.
HIPAA Complaint Procedure
If you believe your privacy rights were violated, you may file a complaint with:
Alpha Med Home Health Care Privacy Officer
or directly with:
U.S. Department of Health & Human Services, Office for Civil Rights (OCR)
Website: https://www.hhs.gov/ocr
We will never penalize or retaliate against any patient or family member who files a complaint.
Website Privacy & Digital Protection
We collect only basic browsing data to improve user experience, not personal or medical information.
Some pages may use cookies for performance or ease-of-use — never for tracking or advertising.
All contact forms and referral forms are encrypted and securely transmitted.
We do not collect or store your medical information online without your consent.
Updates to This Privacy Policy
This Privacy & Compliance Policy may be updated periodically to comply with new laws or regulations. The most recent version will always be available on our website or at your request.
Effective Date: January 1, 2025
Revision Date: _____________
Contact Us — Privacy & Compliance
Alpha Med Home Health Care
6711 Van Nuys Blvd., Suite 400
Van Nuys, CA 91405
Phone: (818) 960-6098
FAX: (818) 230-2815